Andrew Kantor's Place: "Andrew says:
Ah, let me explain.
First of all, sending a teddy bear to a customer who, thanks to your decision, has lost everything is so incredibly insensitive it boggles the mind.
Secondly, State Farm has always touted its agents — they’re “captive,” meaning they work only for the company, as opposed to independent agents that can sell for multiple insurers. Those agents are supposed to help you choose the right policy for your home. So for 40 years this woman has listened to her State Farm agent’s advice and paid the company, only to be screwed when it was the company’s turn to pay her.
And it’s certainly not a clear-cut case of her not being covered. In fact, she had every reason to think she was covered — thanks to her agent."
